Our Return Policy in short
Return Policy

Please contact Dessin Design before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Dessin Design and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Dessin Design suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Dessin Design will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Dessin Design is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Unhappy with a customized product?

Please contact us and we'll sort it out.


Handmade products

Please note that the products that are handmade can vary slightly, for example in color or size. This is in order and what handmade products are all about, and is not a valid reason for returns.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Dessin Design reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: info@dessindesign.com